Great customer experiences start with real conversations

Whether you are launching a new product or service, or seeking to improve an existing one, I can help you understand your target audiences better.

You can choose to work with me on a single project basis or as a strategic partner. I provide fractional support and guidance to help you get the customer insights you need.

My approach combines the irreplaceable value of talking to customers with the power of AI to deliver actionable insights efficiently and effectively.

I have 15+ years of consultancy experience working with clients such as UK Gov, Microsoft, Cisco, Barclays, Aviva, Orange, Boots, Oxfam, Recycle Now, Wrap, OECD, Open University, plus a number of start-ups and scale-ups.

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