Attest are an end-to-end customer research platform for FMCG brands

Role - Solo user researcher

Helping the product team to understand the needs of customers when onboarding so they could identify the best methods to support new customers learning to use the platform.

How?

• Customer discovery interviews

• Evaluative interviews using screen mock-ups and prototypes

• Coaching product teams on how to run research studies

Impact

A new onboarding flow reduced the time taken for new customers to launch first their first survey.